kaj9 Privacy Policy

1. Information We Collect

When you register and use the kaj9 platform, we collect personal data from you in several ways. The categories of data we collect are limited to what is genuinely necessary for us to provide you with a safe, secure, and enjoyable online gaming experience in Bangladesh.

1.1 Registration Data

When you create a kaj9 account, we collect the following information:

• Full name (as it appears on your national identity card or passport)
• Date of birth (to verify that you are at least 18 years of age)
• Mobile phone number (used for account verification and transaction alerts)
• Email address (used for account communications and support)
• Preferred username and a hashed version of your password (we never store your password in plain text)
• Residential district or city within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations and responsible gaming commitments, we may request the following documents from players at any time, particularly before processing withdrawal requests above a certain threshold:

• Copy of a government-issued photo ID (National Identity Card, passport, or birth certificate)
• Proof of ownership of the payment method used for deposits (e.g., screenshot of your bKash or Nagad account showing your registered mobile number)
• Any additional documents reasonably required to confirm identity and prevent fraud

KYC documents submitted to kaj9 are processed securely and retained only for as long as required by our data retention obligations. We do not use KYC documents for any purpose other than identity and payment method verification.

1.3 Transaction Data

Every deposit, withdrawal, bonus credit, and gaming wager made on your kaj9 account generates a transaction record. We collect and retain the following transaction data:

• Transaction type (deposit, withdrawal, wager, bonus credit, refund)
• Transaction amount in BDT (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction reference number and timestamp (Bangladesh Standard Time, UTC+6)
• Game or betting market associated with each wager

1.4 Technical & Device Data

When you access the kaj9 platform, our servers automatically collect certain technical data about your device and connection. This data is used for security monitoring, fraud prevention, platform performance optimisation, and customer support purposes:

• IP address (used to detect suspicious access patterns and geographic anomalies)
• Device type, operating system, and browser version
• Session start and end times
• Pages visited and actions taken within the platform
• Referring URL (the page you visited immediately before arriving at kaj9)

1.5 Communication Data

If you contact our support team via live chat or email at [email protected], we retain records of those communications. This allows us to provide consistent support, track complaint resolution, and improve our service quality over time.

2. How We Use Your Data

The personal data kaj9 collects is used exclusively for the following legitimate purposes. We do not use your data for any purpose that is not listed here without first obtaining your explicit consent.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, KYC documents	Contractual necessity
Age and identity verification	Date of birth, KYC documents	Legal obligation
Processing deposits and withdrawals	Transaction data, payment method details	Contractual necessity
Fraud prevention and security	Technical data, transaction data, IP address	Legitimate interest
Responsible gaming monitoring	Gaming activity, session data, registration data	Legal obligation
Customer support	Communication data, account data	Contractual necessity
Platform improvement and analytics	Technical data, anonymised usage data	Legitimate interest
Promotional communications (opt-in only)	Email address, gaming preferences	Consent

2.1 Promotional Communications

kaj9 may send you promotional emails about new games, bonus offers, and seasonal promotions relevant to the Bangladesh market — such as Eid specials, Pohela Boishakh offers, or BPL cricket season promotions — only if you have opted in to receive such communications at registration or subsequently via your account settings. You may withdraw this consent and unsubscribe from promotional emails at any time by contacting [email protected] or following the unsubscribe link in any marketing email.

Transactional communications — such as deposit confirmations, withdrawal notifications, account verification emails, and security alerts — are not subject to marketing opt-in and will be sent regardless of your promotional preferences, as they are necessary for the operation of your account.

3. Data Sharing & Third Parties

kaj9 does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing or commercial purposes. We share data only where strictly necessary to deliver the platform's services, and only with the categories of third parties described below.

3.1 Game Technology Providers

In order to deliver our full catalogue of online casino games, live dealer tables, and sports betting markets, kaj9 partners with leading game providers and platform technology suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data to ensure game integrity, calculate odds, and stream live content. Personal data shared with game providers is limited to what is contractually necessary and is governed by data processing agreements that require these providers to handle data in accordance with the same standard of security and confidentiality that kaj9 applies.

3.2 Payment Processing Partners

To process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and local Bangladeshi bank transfer, kaj9 works with payment processing partners. These partners receive the minimum data necessary to authorise and complete a transaction — typically your registered mobile number or account reference and the transaction amount. Payment partners operate their own privacy policies and are responsible for the security of data within their own systems.

3.3 Fraud Prevention & Security Services

kaj9 may share technical data (including IP addresses and device fingerprints) with specialist fraud prevention and cybersecurity service providers who help us detect and respond to suspicious activity, bot usage, and multi-accounting attempts. This sharing is in our legitimate interest and yours — it protects the integrity of the platform and the fairness of all games.

3.4 Legal & Regulatory Disclosure

In circumstances where we are required by applicable law, court order, or a competent authority to disclose player data, kaj9 will comply with that legal obligation. We will, where permitted by law, notify the affected player of such a disclosure request before complying.

4. Cookies & Tracking Technologies

The kaj9 website uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. By using the platform, you consent to our use of cookies as described in this section.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to remember information about your visit — such as your preferred language, your login session status, and your in-game settings — so that you do not have to re-enter them every time you return to the platform.

4.2 Types of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Essential	Maintain your login session, remember security tokens, enable platform functionality	No — required for the site to function
Performance	Collect anonymised data on which pages are visited most, how long sessions last, and where errors occur — used for platform improvement	Yes — via browser settings
Functional	Remember your game preferences, display language, and recently played games	Yes — disabling may reduce functionality
Security	Detect bots, prevent CSRF attacks, flag unusual login patterns	No — required for account security

kaj9 does not use third-party advertising cookies or cross-site tracking cookies to serve targeted ads. All cookies placed by the kaj9 platform are first-party cookies or cookies placed by our contracted technology and security partners.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may prevent you from logging in or using certain features of the platform.

5. Data Retention & Storage

kaj9 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The table below outlines our standard retention periods by data category.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Fraud prevention, legal compliance
KYC documents	Duration of account + 5 years after closure	Identity verification obligations
Transaction records	7 years from transaction date	Financial record-keeping requirements
Support communications	3 years from last interaction	Dispute resolution, service improvement
Technical/device logs	90 days from collection	Security monitoring
Self-exclusion records	Indefinite (minimum 5 years)	Responsible gaming compliance

When retention periods expire and there is no overriding legal reason to retain data further, kaj9 securely deletes or anonymises the relevant records. Anonymised data (which can no longer be linked to any individual) may be retained indefinitely for statistical and platform improvement purposes.

5.1 Data Storage Location

All personal data collected from kaj9 players is stored on secured servers. Access to production data environments is restricted to authorised kaj9 technical staff only. Servers are protected by firewalls, intrusion detection systems, and are subject to regular independent security assessments.

6. Your Privacy Rights

As a registered player on the kaj9 platform, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team via live chat or by emailing [email protected]. We will acknowledge your request within 5 business days and fulfil it within 30 days unless exceptional circumstances apply.

6.1 Right of Access

You have the right to request a copy of all personal data that kaj9 holds about you. This includes your registration data, transaction history, KYC records, and any support communication records. We will provide this data in a structured, commonly used format.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For example, if your name or date of birth was recorded incorrectly at registration, we will update it upon receipt of satisfactory documentary evidence.

6.3 Right to Erasure

You may request that kaj9 delete your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been processed unlawfully. Note that this right is not absolute — we may be required by law to retain certain data (e.g., transaction records) for a minimum period regardless of your request.

6.4 Right to Withdraw Marketing Consent

If you have previously opted in to receive promotional communications from kaj9, you may withdraw that consent at any time. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal, and it does not affect your right to receive essential transactional communications about your account.

6.5 Right to Complain

If you believe that kaj9 has handled your personal data in a manner that violates your privacy rights, you have the right to raise a complaint with us directly via [email protected]. We take all privacy complaints seriously and will investigate and respond within 14 days of receipt.

7. Security Measures

Protecting your personal and financial data is one of kaj9's foremost operational priorities. We have implemented a range of technical and organisational security measures to safeguard your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and kaj9 servers is encrypted using TLS 1.2 or higher.
• Password Hashing: Player passwords are never stored in plain text. They are hashed using industry-standard cryptographic algorithms before storage.
• Firewall Protection: Our servers are protected by multi-layer firewalls that block unauthorised network access.
• Intrusion Detection: Automated intrusion detection systems monitor server environments 24/7 and alert our security team to anomalous activity.
• Secure Payment Channels: All BDT payment transactions via bKash, Nagad, Rocket, and Upay are processed over encrypted payment rails. kaj9 does not store full payment account credentials on its own servers.

7.2 Organisational Safeguards

• Access to personal data is restricted on a strict need-to-know basis. Only staff members who require access to perform their job functions can view player data.
• All staff with access to personal data are bound by confidentiality obligations.
• Regular internal security training is provided to all staff who handle player data.
• Third-party service providers with access to player data are required to maintain equivalent security standards under contractual data processing agreements.

7.3 Your Role in Account Security

While kaj9 takes every reasonable step to secure your data on our end, you also play an important role in keeping your account safe. We recommend that you:

• Choose a strong, unique password for your kaj9 account and do not reuse it on other platforms.
• Never share your kaj9 username or password with any third party.
• Log out of your account when using a shared or public device.
• Contact us immediately at [email protected] if you suspect any unauthorised access to your account.

8. Policy Updates & Contact

kaj9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer to Bangladesh players. When material changes are made, we will notify registered players by email or via a platform notification at least 7 days before the updated policy takes effect.

The date at the top of this policy indicates when it was last reviewed. Continued use of the kaj9 platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

We encourage you to revisit this Privacy Policy periodically to stay informed about how kaj9 protects your personal data. Previous versions of this policy are available on request by contacting our support team.

8.1 Minor Players

The kaj9 platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from any person under the age of 18. If we become aware that an account has been created by an underage individual, that account will be immediately closed and all associated data will be securely deleted, except where retention is required for legal or fraud-prevention purposes. If you believe a minor has registered on the platform, please notify us immediately at [email protected].

8.2 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way in which kaj9 handles your personal data, please contact our dedicated privacy support team:

• Email: [email protected]
• Support Hours: 24/7, with responses typically within 1 hour during BST (UTC+6) business hours
• Language: English